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Checklist before you ride
- Pickup point is safe and authorised
- Plate, vehicle and driver all match
- Destination and route reviewed
- Trip shared when appropriate
- Seat belt fastened
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Understand the decision
Choose the pickup point
Prefer a well-lit place where the car can stop legally. At airports and stations, use the official app pickup zone. Avoid stepping into traffic while watching the map.
Use a three-part identity check
The plate is the strongest first match; also compare make, colour and driver photo. Ask the driver who they are collecting rather than volunteering your own name.
Protect the journey record
Share trip status when useful and do not move communication or payment outside the platform without a clear reason. If details change or you feel pressured, cancel from a safe place.
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Common questions
Which detail should I check first?
Start with the licence plate, then confirm the vehicle and driver. Never rely only on colour or a dashboard phone.
What if the driver asks to cancel the app trip?
You may lose platform tracking and support. Stay in a safe place and book again through the authorised channel if the change is not clearly explained.
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Sources and scope
Rules, fares and availability vary by place and can change. These official examples support the method; use the destination page and local authority for the current rule.